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FAQ’s

Frequently asked questions

Frequently asked questions

What are your delivery terms?

  • UK– Go-Pak UK deliver nationwide on orders over 1 pallet (DAP). Orders less than 1 pallet will come from an approved distributor (trading terms apply).
  • Europe – Go-Pak deliver to the majority of European countries; products can also be collected from our UK Distribution Centre in Sharpness (EXW).
  • Rest Of The World– Go-Pak do not operate a transport infrastructure outside of Europe but you can still order and collect from our factory. Please talk to us about direct containers worldwide from our factories in Vietnam on +44 (0) 1454 285400.

What is your standard UK Lead time?

  • Day one for day four for our UK customers.
  • Manufacturing lead time is between 6 and 8 weeks plus travel time.

What Stock Products do you hold?

  • Go-Pak hold an extensive range of standard stock products at our 15,000 pallet UK warehouse. For more information please contact our specialist team on +44 (0) 1454 285400.
  • Go-Pak UK do not stock a standard cold cup but we can produce cold cups, subject to an MOQ of 100,000pcs.

What Markets do Go-Pak Focus on?

Our main core markets are:

  • Foodservice
  • Cash and Carry
  • Retail

What countries do you sell your products in?

  • Our partners and customers are international and we currently trade in Europe, USA, Canada and Australia.
  • Go-Pak are continuously looking to build strategic global partnerships and grow our customer base. To find out more please visit https://www.go-pakuk.com/international-trade

What certifications do you have?

  • ISO 9001:2015 standard
  • ISO 14001:2015
  • BRC Grade AA S&D.
  • Members of the FPA
  • Sedex Members

For all of our latest certification please visit https://www.go-pakuk.com/our-story/certifications-trade-associations

How can I become a distributor?

What are your minimum order quantities (MOQ) for printed products? Why do you not do short runs?

  • Go-Pak are a specialist high-volume manufacturer who use a large flexo printer and support 6 Pantone colours (PMS). These printers are very efficient and cost effective for large print runs over 50,000 pieces. Small prints runs are often a lot more expensive as they use a different type of print process.

How do I submit artwork for custom printed paper cups?

  • Artwork is best submitted as editable vector art and saved using the AI, PDF, EPS or SVG file formats.
  • If a Pantone (PMS) colour is not provided, our design team will match as closely as possible against provided artwork.
  • A colour visual is then produced once the artwork has been reworked onto the cup or product template and forwarded to you in PDF form for approval.
  • Origination charges do apply to new print jobs. For more information please contact our specialist team on +44 (0) 1454 285400

Can I design my own custom print artwork?

  • Yes! If you would like to design your own custom printed products, then please get in touch so that we can supply you with the correct templates and guidelines.

 What is a Pantone colour (PMS)?

  • The Pantone Matching System (PMS) is the colour system we use and a reproduction standard in which colours across the spectrum are each identified by a unique, independent number. The use of PMS allows us to maintain colour consistency throughout the printing process and colour accuracy for different print runs.
  • Go-Pak offer up to 6 different Pantone colours as either a coated gloss ‘C’ or an uncoated matt ‘U’ for artwork and printing.
  • Please note that metallic Pantone inks are not used on our compostable products as they contain light metals that will not breakdown with the rest of the product.

What is the difference between ‘coated’ gloss ‘C’ and ‘uncoated’ matt ‘U’ Pantone colours?

  • The PANTONE PLUS SERIES comes in 2 forms which affect the colours visual appearance, A: ‘coated’ (gloss ‘C’) and B: ‘uncoated’ (matt ‘U’).
  • These terms refer to the paper on which the colours are printed; coated paper has a shiny gloss coating and the ink sits atop the coating allowing for minimal ink absorption and making a Pantone colour appear brighter through greater light reflection, and the same Pantone colour on uncoated paper has no surface coating permitting maximum ink absorption into the paper, giving the ink more subtle & lighter look.
  • Although there is a variance in ink film thickness, most of the difference is attributed directly to the reaction of the ink to the paper, and the best representation of how the difference looks can be seen when you compare the same colour in both the coated’ gloss ‘C’ and uncoated matt ‘U’ PANTONE PLUS SERIES books.

How do I make sure the colours are correct?

  • If you have selected a Pantone colour(s), then they have a standardised colour reproduction system. By standardising the colours, different manufacturers in different locations can all refer to the Pantone system to make sure colours match.
  • The Pantone colour system within the book is based around printing onto a pure white substrate, so different coloured substrates can affect a colours appearance once printed.
  • If we have matched a Pantone colour against something from a different colour system – CMYK (cyan, magenta, yellow, black) or RGB (red, green, blue), then there will likely be some variance, so we always advise that you cross reference any matched colours against a Pantone colour book for accuracy whenever possible.
  • Please note that the colour on the PDF is based on a CMYK (cyan, magenta, yellow, black) colour model and your monitor or screen use a RGB (red, green, blue) colour model which will likely affect how the Pantone colours appear, so we always advise that you cross reference against a Pantone colour book for accuracy whenever possible.

What Materials do you use to make your cups?

  • Go-Pak cups are manufactured from Virgin SBS (Solid Bleached Sulphate) paper cup board with a PE (Polyethylene) lining or a PLA (Polylactic Acid) lining if they are compostable. The paper board comes from trees grown in sustainable forests in Asia. The board weight and thickness varies according to the size of the cup.

Are paper cups recyclable?

  • Yes Paper Cups can and are being recycled.
  • Paper cup recycling is common at a number of paper mills in the UK. This is happening in increasing volumes due to action groups such as the Paper Cup Recovery & Recycle Group (http://www.pcrrg.uk/), in fact these mills in the UK could recycle all the paper cups in the UK each year if they had the chance.
  • In order to ensure the used cups are received by the paper mills in the best condition for recycling, they should be placed in segregated waste streams by the consumer once they are finished with.

What is Biodegradable?

  • A biodegradable product is one that is capable of being decomposed through the metabolism of microorganisms. What this essentially means for a biodegradable plastic; is that it’s eaten! This process leaves no trace of the product’s original existence – the carbon atoms within the plastic are broken apart; as organic molecules are created. These molecules can be processed by, and create, organic living things; generating a natural and sustainable lifecycle.

 What is Compostable?

  • Compostable products are a subset of biodegradable products. This means, as well as biodegrading, they also meet certain criteria under controlled conditions. Commercially compostable products will biodegrade by 90% within 6 months. At 12 weeks 90% of the product should pass through 2mm x 2mm mesh. This stage of testing evidences the disintegration of the packaging product. Finally, the toxicity and quality of the finished compost must not be adversely affected by the ‘compostable’ subject. The first two points relate to degradation speed and the final is what enables the finished compost to safely support future growth of organic life. For packaging products, the European Standard that regulates the above mentioned conditions is the EN 13432.

 What are Edenware® Cups made from?

  • Our Edenware® cups are made using certified-compostable PLA-lined paperboard. This is a plant-based lining and offers a sustainable alternative to conventional PE lined cups and our use of water and vegetable-based inks allows you to create an environmentally friendly custom design. In order for our products to fulfil the lifecycle we intend for them – an infrastructure, as illustrated on the bottom of our Edenware® sustainability page is vital https://www.go-pakuk.com/sustainability/edenware. Consumers using compostable packaging must be diligent in using a designated commercial food waste stream, while avoiding the disposal of non-compostable materials that will be rejected as contaminates.

Will Edenware products break down in my home compost?

  • Whilst Edenware® products are likely to break down in your home compost bin the products are certified to an industrial compostable standard and therefore should get binned with food waste and other commercially compostable materials. To be commercially compostable means that a product will degrade into compost only under very specific and rigid criteria which are created in a commercial facility including heating the materials to certain temperature. During composting, compostable products will break down into carbon dioxide (CO2), water, inorganic compounds and biomass which leaves no visible contaminants or toxic residue/substances. After this process, the waste is turned into a nutrient dense mulch ideal for growing of more plants. Again, for a product to be called commercially compostable, it must be certified to EN13432 or its equivalent.

 What is CPLA?

  • Our CPLA cutlery is derived from PLA, it is 100% biodegradable and compostable according to the EN-13432 standard. At the end of life, these products can be recycled, but can also be composted in industrial composting facilities.

What is Bagasse?

  • Bagasse is the dry pulpy fibrous residue that remains after sugarcane or sorghum stalks are crushed to extract their juice. We turn that sugarcane ‘would-be-waste’ residue, into pressed bowls, plates and clamshells! Our Bagasse products our certified compostable, have great functionality, and look fantastic. The perfect alternative to difficult-to-recycle materials; eliminating the need to sort food-contaminated waste where designated food waste collections are provided.

 For more information about our biodegradable and compostable products, and Go-Pak’s commitment to sustainability, please visit https://www.go-pakuk.com/sustainability

Where can I find the size of products or cases?

  • This can be found on our or website or by requesting a digital version of our brochure. For more information please contact our specialist team on +44 (0) 1454 285400.